We understand that your time is precious, so on this page we try to answer your questions as quickly and efficiently as possible.

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How can I be sure that my underfloor heating will not leak beneath the floor?

Our pipework is guaranteed from product defect for 75 years giving you complete peace of mind.

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Is underfloor heating more efficient than radiators?

In almost all cases, yes, it is more efficient – this is because it utilises lower flow temperatures and works by more gentle radiation of heat rather than convection.

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What floor coverings can be laid on top of underfloor heating?

Most floor coverings are suitable for use with underfloor heating, however you will need to consider the tog rating of your chosen floor covering – ideally this should be around 1.5 tog, and not exceed 2.5 tog.

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Can underfloor heating be installed into any floor construction?

Incognito Heat Co provides systems to enable you to include underfloor heating into most floor constructions. The most common method is to include the pipework within the floor screed build-up in the initial stage. However we can also cater for joisted, structural, floating, and low profile systems.


What is the best way to control underfloor heating?

Control makes all the difference to the efficiency of the system. As underfloor heating takes a longer time than radiators to heat up and cool down, this needs to be taken into account on the programming of the system. We recommend the use of a 7-day programmable thermostat, and/or control the system from your smartphone/tablet.

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Do you deal with the design element of underfloor heating as well?

Yes,we offer CAD design service including pipework layouts, heat output calculations and in some instances heat loss calculations. All design work is carried out to relevant standards (in particular BS EN1264) and following CIBSE guidelines.